IMPORTANT NOTICE REGARDING OUR SERVICE DURING THE COVID-19 PANDEMIC
Covid-19 Service Update

At Pharmacy Rx World, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our current call center hours of operation are 6AM – 9PM every day, seven days per week. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Shipping

We are currently seeing delays in our regular shipping times. Our normal shipping time averages 1 - 2 weeks. Shipments may now take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: As these types of shipping delays are not within our direct control, we are temporarily adjusting our regular Shipping Guarantee from 30 days to 60 days. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.


Management and Staff
Pharmacy Rx World
FREE Shipping on all orders over $49 USD

HOW TO ORDER

Ordering Prescription Drugs is Safe and Easy!

If you are an existing customer and would like to place a refill, please log in to your account to place your refill order online.
You can call us at toll free 1-866-401-3784 to place your refill order over the phone.

Option 1: Order Online

  • 1. Find your medicine by entering the brand or generic drug name.
  • 2. Select your dosage & quantity, and click on Add to Cart.
  • 3. Once you have added all of your medicines to your Shopping Cart, click on "Continue Checkout >>"
  • 4. After completing your online order, send us a copy of your prescriptions or provide your doctor's information

Option 2: Order by Phone

To place your order by phone, simply call us at toll free 1-866-401-3784 and one of our Customer Care Representatives will be happy to gather your order details over the phone.

If you would like us to call your doctor to obtain your prescription, please provide us with your doctor's phone number.

Option 3: Order by Mail/Fax

DOWNLOAD ORDER FORM

Complete and sign your Order Form.
Send your order forms and copy of your prescriptions via toll free fax to 1-866-405-3784

 

Mail to:

Pharmacy RX World
283 Danforth Ave
Suite 466
Toronto, ON, Canada
M4K 1N2

* Returns not accepted at this address.Contact us for more information.

Kindly note that mailing your order may add an additional 7 business days to the time necessary to receive your order. This time may vary depending on the speed of the mail. Once we receive your completed order forms with valid prescription(s) and payment, one of our Customer Care Representatives will begin processing your order immediately. Following this process, you can expect to receive your order within an average of 2 weeks.

You will be sent an e-mail to confirm that your online order been received by us. You will be sent a second e-mail with the delivery confirmation number once your order has been shipped.