Covid-19 Service Update

At Universal Drugstore, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm on Monday to Friday, and 7:00 am – 7:00 pm on Saturday and Sunday. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.


We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still delays occurring. Our normal shipping time averages 1 - 2 weeks. Shipments may take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: We are now resuming our normal 30-Day Shipping Guarantee. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.

Management and Staff
Pharmacy Rx World
FREE Shipping on all orders over $49 USD

Refill Reminder

A Helpful Reminder For Your Health

When ordering your prescription medications from Pharmacy Rx World, you are automatically signed up to our free Refill Reminder Service. You will receive a courtesy phone call from one of our refill customer service representatives approximately 3 weeks before your medicine runs out.

Free Refill Reminder:

  • • Is 100% free and automatic
  • • Calls to remind you approximately 3 weeks before you run out of your medicine
  • • Can place the refill order over the phone on the live refill call
  • • Helps you manage your refills so you don't need to worry
  • • Sends an automatic refill email reminder to you as well
  • • You can opt out at any time or re-schedule the next call

Order With Confidence

Pharmacy Rx World guarantees that you will always receive the lowest price when ordering from us. Please see our guarantees page to learn more about all of our guarantees.

It is advised to place your refill order at least 3 weeks prior to running out of medicine. The average shipping time is 2 weeks.

If you do not have any repeats remaining on your prescription, Pharmacy Rx World will call your doctor free of charge to request the additional repeats and/or a new prescription. Please let us know if you would like us to call your doctor on your refill call, and we will schedule a prescription request for you.